This document is designed to guide you through the steps necessary to register for the VOA’s online service if you do not already have a Government Gateway account.

Before commencing it is important that you have the following available:

1. Your National Insurance Number

2. Your Date of Birth

3. One of the following items of personal documentation:

• A PAYE payslip
• A UK Passport
• A P60

4. An electronic copy of one of the following for each property that you wish to claim:

• A Business Rates bill
• The Lease Agreement
• A Water Rates demand
• Other Utility Bills
• A Stamp Duty Land Tax form

You should ideally allow approximately 15 minutes, without interruption, to complete the registration process.

For help with your business rates contact Adam Rock on 0121 200 1100 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please click the link below to register and download the document.